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Logon Help Edit

You need a pre-authorized user name and password in order to submit or retrieve patient information. When log in for the first time, you will be asked to change the default password to your own private password. If you have troubles logging on, please call IS's Help Desk at 437-4503 (x44503) to have your password reset or to have yourself enabled again.

If you are working in a public area, such as the library or a reception area, be sure to click "Logoff" before leaving the work station. If you un-check the "Remember Login" box, you will be timed out automatically after 20 minutes of inactivity.
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Welcome to the CAPnet Production System Edit

Welcome to the Internet Home of Alameda County Medical Center's Community Access Program Referrals and Appointments.

News and Features Add New Announcement

NEW REFERRAL UNIT SUPERVISOR
Please help welcome Tiffany Cheng, RN who is now the referral unit supervisor. Tiffany is listed in the contact section and you can contact her regarding referral issues and/or concerns.  
New Provider Section/Education TAB

Please download flyers and share with your Providers for upcoming talks with our specialist.
 

Expansion of Specialty Clinic Locations
Ambulatory has expanded specialty clinic services for Endocrinology, Rheumatology and Telederm. Referrals are triaged within the current clinic options via RefTrak. The services are offered at Eastmont Health Center in Suite 150. Referral Unit staff will inform patients of the location assigned while scheduling the appointment.   read more...
Verifying Referral Status
To verify the status of referral for web based RefTrak users, please look up the referral and scroll all the way down to see the referral history. If no actions have been indicated then, please call or email the appropriate referral coordinator within the Contacs Tab. Please do not call the Call Center as they do not process referrals  

User Logon Request Add New Announcement

Users Access Requests
If you desire to become a registered user on RefTrak. Please contact LaTisha Murray via email @ lmurray@alamedahealthsystem. All access requests will need to be sumbitted with our internal IT process.  

RefTrak Documents Add Link

Non-Employee Access Agreement (to be submitted to ACMC's IS)
ACMC Employee Access Agreement (to be submitted to ACMC's IS)
RefTrak User Guides
RefTrak Tutorial
Manual Consultation Form (only if you are not set up for electronic submission)

Upcoming Events Add New Event

Training
TBD
If you would like training on the system or ask questions, please contact LaTisha Murray directly at (510) 535-7596.

Important Notes Edit